FAQs
We have been serving our customers since 2009 and we pride ourselves on our honest and open customer service.
Below are some of the most frequently asked questions by our customers — we hope these help answer any questions you may have. If your question isn't answered here, please contact us — we love hearing from you!
General
When did D' Market Movers start operating?
When did D' Market Movers start operating?
We've been serving our customers since 2009 — Trinidad & Tobago's first online green grocery, founded by David Thomas and Rachel Renie.
Where is your office and Click & Collect location?
Where is your office and Click & Collect location?
Lot 10D Chotoo Road, El Socorro (Opposite El Pecos), Trinidad & Tobago.
Opening hours:
- Monday to Friday: 9:00 a.m. – 5:00 p.m.
- Saturday: 9:00 a.m. – 3:00 p.m.
- Sunday: closed
What delivery time-frames do you offer?
What delivery time-frames do you offer?
When checking out you can choose:
- Standard Delivery: 2–5 business days
- Express Delivery: next business day
- Rush Delivery: same day (orders before 10 a.m.)
Your cart calculates the delivery fee based on how soon you want it and your exact location.
Do you deliver to my area?
Do you deliver to my area?
We deliver nationwide in Trinidad, wholesale to Tobago, and ship non-perishable items internationally.
Can I collect my order in person?
Can I collect my order in person?
Yes — we offer Click & Collect at our El Socorro location. See the dedicated section below for details.
Checkout & Payment
I'm having problems checking out — what should I do?
I'm having problems checking out — what should I do?
To complete checkout please:
- Check that items in your cart are in stock (out-of-stock items are flagged).
- Select the shipping / carrier method.
- Select your payment option.
- Confirm the "I agree to the Terms & Conditions" checkbox.
How do I pay?
How do I pay?
Online:
- Credit Card: set your currency to TTD to see Credit Card as a payment option.
- PayPal: select PayPal at checkout, log in to confirm.
- Online Bank Transfer: we'll email Republic Bank and RBC checking-account details for you to transfer.
On Delivery:
- Pay our drivers with cash or cheque (made out to D' Market Movers Ltd.)
For more details, see our Secure Payment page.
Order Changes
Can I change my order after submitting?
Can I change my order after submitting?
Yes — you can customise or edit your order after placing it. Email us your name, order reference number, and the items you'd like to substitute, add, or remove.
Edits must be made at least 24 hours before your delivery day.
What happens if there's a mix-up with my order?
What happens if there's a mix-up with my order?
If the items you receive don't match what you ordered, please let us know — we'll rectify it as soon as possible.
Reach us via email at orders@dmarketmovers.com or call +1 (868) 221-3555.
Click & Collect
What is the process to collect at El Socorro?
What is the process to collect at El Socorro?
- Select your items and check out using the Pick Up option.
- You'll receive an email letting you know when your order is ready.
- Orders typically take 24–48 hours; same-day pick-up is also available.
- On the day of collection, call upon arrival — a representative will bring your items to your vehicle.
Is there a cost to collect in person?
Is there a cost to collect in person?
No — collection at our El Socorro location is free.
How long does it take to fulfil an order?
How long does it take to fulfil an order?
Orders typically take 24–48 hours. Same-day pick-up usually takes 2–3 hours; if you'd like same-day pick-up, please call us at 868-221-3555.
Can I order today and collect at a later date?
Can I order today and collect at a later date?
Yes — please add your preferred collection date in the comments at checkout.
Can I browse lanes and shop in-store at the Grocery?
Can I browse lanes and shop in-store at the Grocery?
Currently we only offer Click & Collect at our Grocery. We hope to expand in the future!
